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Forum|Forum|5 years ago
November 10, 2020
3 replies
1719 views

Been experiencing a problem where I cannot close my document, undo in my document or save my document. When trying to save a local copy this happened. I have to force close the application in order to be able to regain undo and save.

Tech info:

Windows 10 Home

XD Version : 34.3.12.1

Creative Cloud Sync : 4.3.61.1

Crash on windows

This topic has been closed for replies.

Correct answer Harshika Verma

Hi there,

Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file?

We will try our best to help.

Thanks,

Harshika

M

m3gm3g

Participant

I am experiencing the same issue.

Windows 10 Home

XD Version: 38.1.12

CC Version 5.4.1.534

Harshika Verma

Community Manager

Hi there,

Sorry for the delay in response. I would request you to please update XD to 39 version and let us know if you are still experiencing the same error.

We will try our best to help.

Thanks,

Harshika

tandora

Participating Frequently

Dan Rodney

Community Expert

I've not see that error before. Do you have any plugins installed? If so, try removing them to see if the error goes aways.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Harshika Verma

Correct answer

Community Manager

Hi there,

Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file?

We will try our best to help.

Thanks,

Harshika