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FMarais
Participating Frequently
Nov 10, 2020 9:35 AM UTC
Answered

BaseHistory.Clear()

Been experiencing a problem where I cannot close my document, undo in my document or save my document. When trying to save a local copy this happened. I have to force close the application in order to be able to regain undo and save.

 

 

Tech info:

Windows 10 Home

XD Version : 34.3.12.1

Creative Cloud Sync : 4.3.61.1

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Nov 10, 2020 12:05 PM UTC

Hi there,

 

Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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9 replies

m3gm3g
Participant
Apr 5, 2021 6:10 PM UTC

I am experiencing the same issue.

 

Windows 10 Home

XD Version: 38.1.12

CC Version 5.4.1.534

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Apr 13, 2021 8:26 PM UTC

Hi there,

 

Sorry for the delay in response. I would request you to please update XD to 39 version and let us know if you are still experiencing the same error.

 

We will try our best to help.

 

Thanks,

Harshika

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    tandora
    tandora
    Participating Frequently
    Mar 19, 2021 4:19 PM UTC

     

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    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    Mar 19, 2021 5:32 PM UTC

    I've not see that error before. Do you have any plugins installed? If so, try removing them to see if the error goes aways.

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    Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      Nov 10, 2020 12:05 PM UTC

      Hi there,

       

      Sorry to hear you are having trouble using XD. Would you mind trying to sign out of XD, Creative Cloud, restart the machine and then sign back in? Does that happen with every file or with a specific file?

       

      We will try our best to help.

       

      Thanks,

      Harshika

      Translate
      default07n4avo6v9x7
      Participant
      Jan 7, 2021 3:52 PM UTC

      Same issue here since couple of weeks. This bug is extremly hard because Adobe XD is NOT saving changing (Cloud). Pls fix this ASAP.

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      default07n4avo6v9x7
      Participant
      Jan 7, 2021 3:53 PM UTC

      I cannot edit my comment, next bug (lol). I mean "any changes.."

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