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Alexander23897873uzsw
Participant
Apr 4, 2022 11:34 PM UTC
Question

Black screen on firefox viewing shared XD document

Viewing the document yesterday was fine. However, today I am getting a black screen.

 

 

Disabling the cache and reloading results in the same issue. This does not occur on Chrome.

 

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    1 reply

    Community Manager
    Madhumati chitapurCommunity Manager
    Community Manager
    Apr 5, 2022 6:07 AM UTC

    Hi there,

     

    Sorry for the trouble. We need more information to help you. Which version of Adobe XD are you using it? Does this problem also occur with other files? Have you tried viewing the prototype on another browser?

     

    Thanks,

    Madhumati 

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