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Veeresh5EB8
Participant
Dec 21, 2020 10:38 AM UTC
Answered

Black screen on workspace area. Unable to see artboards.

Hello, I’m encountering an issue with XD where for some reason I am unable to see any of my art-boards in the workspace, I could only see is a black screen. Attaching a screenshot for the same. This issue is on all files. Could you please help me fix this issue as soon as possible?
 
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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 1:59 PM UTC

    Hi Veeresh,

     

    Sorry to hear about the trouble. This isn't expected so could you please re-install XD and let us know if that solves the issue or if you need any further assistance.

     

    Regards

    Rishabh

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    3 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 21, 2020 1:59 PM UTC

    Hi Veeresh,

     

    Sorry to hear about the trouble. This isn't expected so could you please re-install XD and let us know if that solves the issue or if you need any further assistance.

     

    Regards

    Rishabh

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      Typhani5CB8
      Participant
      Sep 6, 2021 4:31 AM UTC

      Hi, I'm having this same issue. I've uninstalled and reinstalled and there's been no change. What should I do?

       

      I'm attaching a screenshot for reference.

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      defaultlqynuw6ctnh6
      Participant
      Oct 14, 2021 9:59 AM UTC

      I am having the same issue - Adobe is there any resolution?

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