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Rajlaxmi Mishra5CE3
Participant
Jan 20, 2021 12:04 PM UTC
Question

Black screen while using Adobe XD desktop preview

It happend that i'm working on a project and in that project ,when i open the desktop preview mode in prototype,some of my screen are coming black and some looks correct.

 

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    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 20, 2021 10:40 PM UTC

    Hi Rajlaxmi,

     

    I am sorry to hear you are getting black screen in preview window. As Ares asked, I would like to know few more details like-

    • Are you using an Extended monitor/dual monitor?
    • Could you please check if your graphic card driver is up to date? Please visit the manufacturer's site to check for updates.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

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      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      Jan 20, 2021 4:59 PM UTC

      Can you share screenshot and enter OS info? Thanks

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