Brand new computer - XD is not compatible

Forum|Forum|8 years ago
April 11, 2018
2 replies
1346 views

Hi All,

I got a new computer and I can't seem to install adobe XD, it says I need Windows Creator update.

I have read all forums regarding this issue and I believe my new computer meets the system requirements.

I have also changed the date to m/d/yyyy per other forums suggestion.

Any help please?

See screenshot:

https://ibb.co/c4CZjx

https://ibb.co/cB9Ejx

This topic has been closed for replies.

Correct answer Dan Rodney

I think you need to run Windows update to get that Creators Update. I could be wrong, but based on your build number I "think" you're not running the latest version of Windows 10. Run Windows Update to be sure. Keep running Windows Update until all updates have been installed.

C

CK0707

Participating Frequently

My Windows 10, 64 bits version 21H1 build 19043.1083 still XD Desktop App is not compatible.

Dan Rodney

Correct answer

Community Expert

I think you need to run Windows update to get that Creators Update. I could be wrong, but based on your build number I "think" you're not running the latest version of Windows 10. Run Windows Update to be sure. Keep running Windows Update until all updates have been installed.

Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor