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vincesan
Participant
Jul 8, 2020 5:03 PM UTC
Answered

BUG Prototype visualization at 100% zoom

Strange bug happening since a couple of weeks.

The rectangle material is simple full white with shadow

This is happening on Chrome, Edge and Firefox (latest versions) on many elements of many artboards at 100% zoom and some time at 50% too

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Oct 7, 2021 5:59 PM UTC

    Hi defaultscf5haw3vgl6,

     

    I am sorry for the delay in response and thanks for sharing the information. Could you please share the link with me over a private message or here? Please also tell me the OS of your machine. Is it windows or mac?

     

    I'll try my best to check the status of the issue for you.

     

    Thanks,

    Harshika


    Hi All,

     

    Update: There is a bug logged for this issue and the team is working on it. We will share the updates with you here as soon as we hear back from them.

     

    We're sorry for the inconvenience.

     

    Thanks,

    Harshika

     

    <Marking as correct only to highlight>

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    11 replies

    grantb37020809
    grantb37020809
    Participant
    Jan 8, 2021 11:59 PM UTC

    I am having the same issue and don't know how to fix it.

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 26, 2021 11:45 PM UTC

    Hi there,

     

    I am sorry to hear you ran into trouble with this issue for a long time. I will try my best to investigate the issue. A few details would be helpful-

     

    • Like the OS and XD versions of your machine.
    • Does that happen with every file or with a specific file?
    • Could you please share a link with me so that I can test at my end?
    • Please try to open the prototype link on different browsers and share the results with me.

     

    Please share the above details and will escalate it further with the team.

     

    Thanks,

    Harshika

     

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    NB_Wolpertinger
    Participating Frequently
    Sep 28, 2021 1:07 PM UTC

    Dear Harshika,

     

    I have the same problem. On Windows, the 100% display is incorrect. Just like described in all these posts here. Have you found a way to fix the problem? What can I do? Since the prototypes are being shipped to customers, proper rendering is really important ...
    Via Edge and Chrome, the problem occurs.
    The Adobe XD version: 44.0.12.7

     

    Thanks a lot in advance!

     

    -if you need a link urgently, i will be happy to send it to you. However, gladly directly to, for example, your email address.

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jul 10, 2020 6:38 PM UTC

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Will it be possible for you to share the version of XD and the Operating system along with the Prototype link so that we can test this on our end? 

     

    Regards

    Rishabh

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    monterxz
    monterxz
    Inspiring
    Jan 10, 2021 10:04 AM UTC

    Hi,

    Same here, added my screenshots to this thread https://community.adobe.com/t5/adobe-xd/prototype-visualization-at-100-zoom-bug/m-p/11739399

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