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V
vincesan
Participant
July 8, 2020
Answered

BUG Prototype visualization at 100% zoom

  • July 8, 2020
  • 2 replies
  • 2563 views

Strange bug happening since a couple of weeks.

The rectangle material is simple full white with shadow

This is happening on Chrome, Edge and Firefox (latest versions) on many elements of many artboards at 100% zoom and some time at 50% too

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi defaultscf5haw3vgl6,

     

    I am sorry for the delay in response and thanks for sharing the information. Could you please share the link with me over a private message or here? Please also tell me the OS of your machine. Is it windows or mac?

     

    I'll try my best to check the status of the issue for you.

     

    Thanks,

    Harshika


    Hi All,

     

    Update: There is a bug logged for this issue and the team is working on it. We will share the updates with you here as soon as we hear back from them.

     

    We're sorry for the inconvenience.

     

    Thanks,

    Harshika

     

    <Marking as correct only to highlight>

    2 replies

    grantb37020809
    grantb37020809
    Participant
    January 8, 2021

    I am having the same issue and don't know how to fix it.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 26, 2021

    Hi there,

     

    I am sorry to hear you ran into trouble with this issue for a long time. I will try my best to investigate the issue. A few details would be helpful-

     

    • Like the OS and XD versions of your machine.
    • Does that happen with every file or with a specific file?
    • Could you please share a link with me so that I can test at my end?
    • Please try to open the prototype link on different browsers and share the results with me.

     

    Please share the above details and will escalate it further with the team.

     

    Thanks,

    Harshika

     

    N
    NB_Wolpertinger
    Participating Frequently
    September 28, 2021

    Dear Harshika,

     

    I have the same problem. On Windows, the 100% display is incorrect. Just like described in all these posts here. Have you found a way to fix the problem? What can I do? Since the prototypes are being shipped to customers, proper rendering is really important ...
    Via Edge and Chrome, the problem occurs.
    The Adobe XD version: 44.0.12.7

     

    Thanks a lot in advance!

     

    -if you need a link urgently, i will be happy to send it to you. However, gladly directly to, for example, your email address.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 10, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Will it be possible for you to share the version of XD and the Operating system along with the Prototype link so that we can test this on our end? 

     

    Regards

    Rishabh

    monterxz
    monterxz
    Inspiring
    January 10, 2021

    Hi,

    Same here, added my screenshots to this thread https://community.adobe.com/t5/adobe-xd/prototype-visualization-at-100-zoom-bug/m-p/11739399

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