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dash3echo
Participant
Mar 1, 2022 6:40 PM UTC
Question

Bug: Repeated issue - when "click zooming quickly", XD often freezes on PC

When holding "Ctrl + Space" and clicking the screen to zoom in, if the clicks are too fast, XD freezes and has to be hard booted. Have had this as an ongoing issue for a while now. Trying to click slower...but it's annoying. 

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3 replies

Roopa P
Participating Frequently
Mar 2, 2022 3:26 AM UTC

Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

1. The version of Adobe XD and version of the Windows Operating System.
2. Does this happen on a specific file or multiple files?
3. Please check if your system's graphics card drivers are up to date as per the manufacturer's website?
4. You can also try re-installing the Graphics Driver and then reboot your machine and check again.

 

Regards

Roopa Patil

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    dash3echoAuthor
    Participant
    Mar 2, 2022 6:26 PM UTC


    1. Software Versions
    a. 48.0.11? (Whatever, yesterday's version was - today's is 48.0.12 - but I haven't been using the app to repeat the issue); have had this issue on multiple other versions of XD also.
    b. Windows 10 Pro (but it also happened on my previous laptop - switched to new laptop last month)

    2. Multiple files

    3. Yes graphics cards are up to date - (new laptop); this issue happened on my old one as well. 

    4. Will try and report back when it happens again. 

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    Roopa P
    Participating Frequently
    Mar 3, 2022 4:02 AM UTC

    Thank you for sharing the additional information. Would you mind sharing a sample file along with the log file using this tool : https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html? Please upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

     

    Note: Please share the link of the post over PM for reference.

     

    We will try our best to help.

     

    Thanks,

    Roopa Patil

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