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R
RonaldKZ
Participant
November 1, 2019
Question

Cache problem not opening files on the cloud

  • November 1, 2019
  • 1 reply
  • 266 views

Many files, shared and saved on the cloud are not opening (error 52) at least changes something from other pc or other user then it re download the file at the caghe I ghuess. Please fix this is delaying all our work. 

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1 reply

Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
November 4, 2019

Update the Creative cloud app to the latest version or try reinstalling. Check the following post for more information -

https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html

https://community.adobe.com/t5/Adobe-XD/Cannot-open-a-Cloud-Document-Getting-Error-Code-52/td-p/10240437

 

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
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