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Bettina276456423fxm
Participant
Dec 20, 2022 4:00 PM UTC
Question

Can not download file from the cloud

Hi everyone, I recorded my XD file on the cloud a month ago. Today I want to modify some things, and I see that now on I can only open or delete this file ! However I can still see I m the owner, and the url is still working. Anyone know what to do ? Please help .. 

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2 replies

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
Dec 20, 2022 5:12 PM UTC

It sounds like you're looking at your published content instead of the Adobe XD file from https://assets.adobe.com/links where you'll only see this published document in your links.

 

To make changes, you would need to go to https://assets.adobe.com/cloud-documents to find your XDC file--unless you saved it locally to your computer. Then you would open that file in Adobe XD to make changes.

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    Bettina276456423fxmAuthor
    Participant
    Dec 21, 2022 8:33 AM UTC

    Hi Myra, thanks for your answer. The wired thing is that when I go to published content I see the file (and I see that I m the owner) but when I go to your second link, (all record all my documents online) I can't find it... 

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