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North60-ux
Participant
January 20, 2021
Question

Can not load the document

  • January 20, 2021
  • 2 replies
  • 324 views

Hi

 

2 of my recent documents are not being loaded, it returns an error:

 

Something went wrong sorry we can't open this document, Access this documents history...

 

in https://assets.adobe.com/cloud-documents... 

it says download failed for any version that I tried.

 

My company needs these prototypes right now, what should I do?!!

This topic has been closed for replies.

2 replies

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
January 20, 2021

Just interesting, can you see that file after entering to your Cloud Documents in browser?

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    January 20, 2021

    Hi there,

     

    I am sorry to hear you are unable to open the files from the web. Could you please make sure you are logged in with the same Adobe ID from which you have created these projects? I would suggest opening the file on other machine and see if you are able to open the files.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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