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Dhanushka Lakshan
Participant
Feb 17, 2021 4:40 AM UTC
Answered

Can someone please help me? ERROR CODE 50 / Can't sync files to adobe cloud

I tried 

  1. Reinstall creative cloud using adobe cc removal tool
  2. sign out and sign in again 
  3. Update XD

 

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Mar 4, 2021 4:33 PM UTC

    None of the methods didn't work for me.  Now local files won't load too.  It's been 3 hours still the same. File size 3.00 MB

     

    Log  https://drive.google.com/drive/folders/1P6nSkBya8bi8WQuExpJqgy3oVY_pMM21?usp=sharing

     


    Hi Dhanuska,

     

    We understand your frustration and thanks for sharing the logs. I know you have tried most of the troubleshooting steps. It would be really helpful if you can try-

    1.  Uninstall XD.
    2.  Quit Creative Cloud Desktop app and kill all related processes from Task manager.
    3.  Restart the machine.
    4. Please try uninstalling and then reinstall Creative Cloud using the installer from adobe.com or from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

    Th

    View reply

    8 replies

    Abhidas
    Participating Frequently
    Feb 17, 2021 5:47 AM UTC

    Hi Dhanushka,

     

    We are sorry to hear that you are facing issue with Adobe XD. 

    I will suggest you to follow the steps mentioned here (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs).  I hope this will work.

     

    Also kidnly let us know which XD and OS version you are using.

     

    Thank you,

    Abhishek Das(Adobe XD Team)

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      Dhanushka LakshanAuthor
      Participant
      Feb 17, 2021 6:04 AM UTC

      Thank you for replying to me. Here  XD and OS versions that I'm using 

      Translate
      Abhidas
      Participating Frequently
      Feb 17, 2021 10:46 AM UTC

      Hi,

       

      Thank you for giving the details.

      Kindly let us know if the above mentioned steps worked for you. 

      If not then please collect the logs using Log Collector Tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and send the logs to us. You can attach the logs here.

       

      Thank you,

      Abhishek Das(Adobe XD Team)

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