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E.A. esq
E.A. esq
Participant
November 11, 2020
Answered

Can't access my file. XD is showing a (Error 86)

  • November 11, 2020
  • 1 reply
  • 724 views

Hello, 

 

I'm trying to open an XD document I created a year ago. However, when I'm trying to access it, XD sends me Error code: 86. Now I've tried uninstalling creative cloud and uninstalling XD, and I continue to receive these messages. Is there anything I could do to remedy this problem? 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Will it be possible for you to share the actual file and the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can check that on our end? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM.

     

    Note: Please add this discussion link in the DM.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    November 11, 2020

    Hi there,

     

    Sorry to hear about the trouble. Will it be possible for you to share the actual file and the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can check that on our end? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM.

     

    Note: Please add this discussion link in the DM.

     

    Regards

    Rishabh

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