Skip to main content
Participant
February 21, 2023
Question

Can't access XD starter plan

  • February 21, 2023
  • 2 replies
  • 322 views

I'm doing UXD certificate by google but I can't access XD starter plan. when i'm clicking the link only the creative cloud installed but no Xd. I'm having big problem in the middle of my course. Please help me please.

    This topic has been closed for replies.

    2 replies

    Participant
    July 29, 2023

    So I'm replying to this rather late. I had a very similar issue attempting to install Adobe XD for my Macbook, as I cannot access the starter plan either. I've been told by Twitter support that since December 2022, the XD starter plan has been cancelled. Although I believe this is for new users only, as I still have access to Adobe XD on my Windows PC, and I can still access it there to this day. However, I do believe that any new starter plan installs will not work.

    I'll drop a screenshot below of the chat I had with Adobe support via Twitter Dms. It's very frustrating. I've currently been left on sent after I asked whether there had been any announcement of the changes. It doesn't look like there was from what I've been hunting across the internet.

    Sorry to drop the answer on you like that, I'm sure you can ask your course lecturers to help with access to the programs you need, or sign up to a student license of the creative cloud.

    Myra Ferguson
    Community Expert
    Community Expert
    February 21, 2023

    Can you install Adobe XD from the Adobe Creative Cloud Desktop App?