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Nika5CC2
Participant
Mar 12, 2021 11:33 AM UTC
Question

Can't connect the internet to specific XD file

Hey folks,

I'm facing an issue about internet connection. Specific XD document can't connect to the internet (document is disconnected). Is there any ways to manually connect or something?

I've tried unninstalling XD nothing changed tho

Thanks in advance 🙂

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    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Mar 23, 2021 11:51 PM UTC

    Hi Nika,

     

    We would like to follow up on your issue. Are you able to resolve the connection issues with XD file? Please feel free to update the discussion if you need further assistance from us. If your issue is resolved, we would like to know your resolution steps if you can share.

     

    Thanks,

    Harshika

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    Community Manager
    Ansubedi03Community Manager
    Community Manager
    Mar 15, 2021 2:26 AM UTC

    Hello Nika,

     

    Sorry for the issue. Could you please check your cloud storage by clicking on cloud icon in Creative cloud.

    Are the local changes saving inspite of disconnected cloud icon ?

    And provide info like Xd and OS version. 

    Could you please share short clip of how Xd cloud file is working and Creative cloud.

     

    Regards,

    Anita Subedi

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