Skip to main content
Dave Van
Dave Van
Participant
September 21, 2020
Answered

Can't connect to Document - Someone is editing this document in an older version of XD

  • September 21, 2020
  • 6 replies
  • 2616 views

Hello, I am having an issue that I am hoping for some support with. The following error message is displayed to me when I am trying to open an XD file. Normally this is not a big issue, though it is very annoying, as I just reach out to the person mentioned and politely ask them to update their XD version or close the file. 

In the image above the names are removed, but you get the idea.

 

How should I handle a situation where a designer has gone on a two week vacation and left a version of this XD document open? Surely I don't have to wait two weeks for their return before regaining the ability to edit this file?

 

Similarly, on larger projects where there could be 10+ people editing the same document, how can I avoid having to repeatedly reach out to members of the team asking them to update? With a collaborative file this large there is always someone who has the file open who is out of date. 

 

Any help would be greatly appreciated!

 

Thanks, Dave

    This topic has been closed for replies.
    Correct answer Kyp

    A workaround just to open the document locally for reading:
    1. Click on the cloud document on the list
    2. Disconnect from the internet (turn off wifi) while the loading bar is progressing

    3. When the document loads, use File -> Save As Local Document...

    4. Reconnect to the internet and use the local copy (changes won't be synced back but at least you can preview it)

     

    6 replies

    K
    KypCorrect answer
    Participant
    July 4, 2021

    A workaround just to open the document locally for reading:
    1. Click on the cloud document on the list
    2. Disconnect from the internet (turn off wifi) while the loading bar is progressing

    3. When the document loads, use File -> Save As Local Document...

    4. Reconnect to the internet and use the local copy (changes won't be synced back but at least you can preview it)

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 4, 2021

    Hi there,

     

    Thanks for confirming and sharing the solution, it will surely help other community members. Feel free to reach out if you need any further assistance.

     

    Regards

    Rishabh

    R
    RachelSeg
    Participant
    March 19, 2021

    I don't actually understand why the correct answer is marked as "contact with us directly" - it's purely a waste of time of the helpdesk and of mine. You will only get advised, "Ask those people to update their version of XD" anyways. There's no way around it. Even if I desperately want to work on the file, it's not possible because it will corrupt the file. 

    Until XD updates the program to avoid the above, other tools mentioned by jasonc46262061 are the only way

    TL;DR - Yes, every collaborator's XD needs to be updated.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      June 11, 2021

      Hi All,

       

      Thanks for sharing the feedback. It's recommended that you all should be on the latest version of XD while collaborating to avoid such conflicts. If the problem persists after updating to the latest version, please try the following steps-

       

      • Close XD and Creative Cloud desktop app.
      • End all XD and Creative Cloud processes from the task manager.
      • Restart the machine.


      Let us know if you need further assistance. We'd be happy to help.

       

      Thanks,

      Harshika

      wpe_jasonc
      wpe_jasonc
      Participant
      February 16, 2021

      This is one of the major reasons why our company is moving to Figma. Collaboration and teamwide asset management and sharing on Adobe XD is simply not there yet, and we can't wait any more.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        February 16, 2021

        Hi Jason,

         

        We're so sorry to hear about that. I understand there is always a scope for improvement in such workflows. While co-editing, it is necessary for all the collaborators to have the latest version of XD as we revise our document format with the new release to support the latest features. So if the document has been saved with a newer version, it can't be opened in an older version. Having said that, I understand your concern, so I will share your feedback with the Engineering team.

         

        Regards

        Rishabh

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        September 29, 2020

        Hi there,

         

        We are sorry for the delay in response. Are you still experiencing the issue?  For immediate assistance, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you directly.

         

        Thanks,

        Harshika

        M
        Mark5C6D
        Participant
        September 21, 2020

        Agreed, when trying to work collaboratively the current situation makes this very difficult.

          M
          Mukesh.A
          Participant
          September 21, 2020

          I have the same issue with our project files! ADOBE please help!!

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices