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A
abtinh42662860
Participant
November 5, 2019
Answered

can't drag and drop any file into adobe XD

  • November 5, 2019
  • 1 reply
  • 1846 views

Hi, this problem started suddenly and I have this problem for several weeks, updating windows and xd didn't help I even clean installed adobe XD but i still can't drag any image into xd it simply turns cursor into error symbol but I don't have this problem in any other adobe product only xd is broken and it's useless without drag and drop please help, XD is the only ux design program that I'm comfortable with.

 

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Correct answer abtinh42662860

Hi Agent13,

 

Thanks for narrowing it down and sharing the steps that you have covered. Looking at the situation I'd recommend 1:1 assistance. You can get in touch with our tech support team directly using this link: -  https://helpx.adobe.com/contact.html. Use the chat button (bottom-right corner) on the page to get started. 

 

Feel free to update this discussion on case you need further assistance. 

 

Thanks,

Atul_Saini


I uninstalled adobe creative cloud and XD, then I downloaded an older version of xd from another site and installed it in another drive instead of C drive and it fixed it! there was a problem either with creative cloud or maybe it had permission problems since it was installed in WindowsApps by default. thanks for your help anyway.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
November 5, 2019

Hi  Agent13,

 

Sorry that you're unable to drad images to XD. We'd love to help you with this, please share the format and soruce of the image that you are trying to drag to XD. 

I am able to drag images from desktop and browser to XD and it works fine. I tried to drag it to both an object and to pasteboard. 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

A
abtinh42662860Author
Participant
November 6, 2019

I can't drag and drop any file including jpg, png and svg from any location however using "import" from menu works fine but I want to drag abd drop files since it's much easier

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
November 6, 2019

Alright, that's strange, would you mind sharing your OS version which you are using at the moment? I'd also recommend using a different machine or a new user account. 

 

Thanks, 

Atul_Saini

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