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gabriels293931
Participant
September 26, 2019
Question

Can't drag and drop images into XD on MacOs 10.14.6

  • September 26, 2019
  • 1 reply
  • 1331 views

Hi All,

 

I have the latest version of Adobe XD and amd running MacOS 10.14.6 and I can't seem to drag and drop images from the Adobe creative cloud library.  I tried with SVG files and .AI files.  I've searched thoroughly through the forum and can't find any mac user with this issue for 10.14, only users of the Catalina Beta which I'm not running.


I installed Adobe XD a couple of months ago and used it infrequently.  I don't know if this problem was there the entire time or if this is a new issue due to an update, as I only tried to drag and drop images today.

 

Does anyone know what I can do?  I see the recommendation to Windows users of updating the graphic drivers but I'm on a Mac and I don't think this applies given Macs update this for you and my system is fully updated.

 

Thanks,


Gabriel

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 26, 2019

    Hi Gabriel,

     

    We are sorry to hear that you're facing trouble using Adobe XD. I would like to know if you are able to drag and drop the JPG and PNG files in XD?

     

    Also, could you please try importing the images?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

    G
    gabriels293931Author
    Participant
    September 30, 2019

    Hi Harshika,

     

    So I went to test your idea and jpg and other files work when I dowload them into my downloads folder and then drag, however, I'm now finding that I can all drag items from the assets folder and my original problem is resolved, so I'm not sure what changed.  I do have my XD on auto-update but I don't recall seeing an update come through. Anyway it is working now, thanks!


    Gabriel

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 1, 2019

    We are glad to hear you're back on track, Gabriel. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

     

    Thanks,

    Harshika

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