Can't I export files from XD

Question

When trying to export an asset or the whole board I get the error message "There was a problem exporting your assets". I tried all the troublsehooting steps I found in Community: reinstalled the tool, changed the location. My colleagues who work with the same board on their machines do not experience this issue.

Answering the troubleshooting questions from one of the threads I found:

The version of XD and the OS: XD - version 38.1.12.2 Creative Cloud Sync 4.9.0.19; Windows 10 Pro, version 1909, OS build 18363.836
Are you getting this error while exporting to a specific format or on all formats? - all formats, all files, uploaded/created from scratch
Have you tried changing the destination of the export? Please try that and let us know if that helps? - Yes, it didn't help

Jagriti_Kashyap · Accepted Answer

Hi Ekaterina,

Sorry for the inconvenience you are facing in Xd. Please try the suggestions mentioned in this thread https://community.adobe.com/t5/adobe-xd/quot-there-was-a-problem-exporting-your-asset-quot-on-every-export-in-every-file/m-p/10753642 and also go through https://helpx.adobe.com/in/xd/kb/import-export-issues.html . If still not able to resolve, I would suggest getting in touch with https://adobe.ly/2WYE62m for investigation. Use the chat button to get started.

Regards,

Jagriti Kashyap

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