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Tony27073395aedo
Participant
November 10, 2022
Answered

Can't Install Adobe XD

  • November 10, 2022
  • 1 reply
  • 388 views

Hey i get everytime at 60-75% of installation following error and the installation is aborting.

 

-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:54.1.12.1
FATAL: Error occurred in install of package (Name: UWPAssets Version: 54.1.12.1). Error code: '505'
ERROR: Privilege lowering failed (openProcess desktop shell! Error: 5

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 5
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 5
-------------------------------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @Tony27073395aedo,

     

    Sorry to hear you are unable to install XD. Error code 505 indicates that the app does not have the necessary permissions.

    SOLUTION
    Use the following workarounds to fix this issue:

    • Uninstall Beyondtrust Powerbroker.
    • Restart your device.
    • Apply all system updates.
    • For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.
    • Enable the Secondary Logon Windows service if it's disabled. Once the package is installed, you can disable it again.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    November 11, 2022

    Hi @Tony27073395aedo,

     

    Sorry to hear you are unable to install XD. Error code 505 indicates that the app does not have the necessary permissions.

    SOLUTION
    Use the following workarounds to fix this issue:

    • Uninstall Beyondtrust Powerbroker.
    • Restart your device.
    • Apply all system updates.
    • For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.
    • Enable the Secondary Logon Windows service if it's disabled. Once the package is installed, you can disable it again.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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