Can't install any plugin

Forum|Forum|7 years ago
February 12, 2019
3 replies
2147 views

I'm trying to install plugins but it's never working. When I try, an alert shows up informing that I'm not connected (in Creative Cloud? But I am).

I'm using Windows 10.

This topic has been closed for replies.

J

julians63878157

Participant

Hello -- I also have this problem on a Windows 10 machine. I get the error below. I have read/write permissions on the XD folders/files in my system. @Adobe Staff -- Is there another way this could be caused? Someone above mentioned a firewall problem?

Preran

Community Manager

It is possible that a firewall or an anti-virus software on your computer is preventing access. Can you try after temporarily disabling them? If you are worried about doing it yourself, you can get in touch with our tech support team using this link Contact Customer Care

Thanks,

Preran

Community Manager

One more question: Are you on a home or an Enterprise network?

Thanks,

Preran

cmgap

Community Expert

A firewall may be the culprit. If you've never been able to download a plugin it may be that your system is restricted. Are you able to reach out to your IT dept?

cmgap

Community Expert

Is this the first time you are trying to install a plugin? Is a new problem?

Have you tried signing out, rebooting your computer and signing back in?