Skip to main content
羿帆5C87
Participant
Nov 11, 2020 7:55 AM UTC
Answered

Can't Install XD with error message about incompatibility windows version

I was trying to install the adobe XD but got the message below.

 

However, I have updated to the newest version, really weird. 

 

Edition Windows 10 Home
Version 20H2
Installed on ‎7/‎3/‎2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Nov 12, 2020 6:52 PM UTC

    Hi there,


    Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    View reply

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Nov 12, 2020 6:52 PM UTC

    Hi there,


    Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices