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10 replies

Tosh42563Author
Participating Frequently
Oct 20, 2022 2:22 PM UTC

@HARSHIKA_VERMA 

No update for 2 weeks now since I generated the logs and sent them to the support.
Not a single message or update.....

 

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Oct 20, 2022 2:40 PM UTC

We understand your frustration. We've already escalated the issue to the team and they are still investigating.

 

We've asked the team to increase the priority of this issue.

 

We apologize for the inconvenience.

 

Thanks,

Harshika

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 30, 2022 7:43 PM UTC

    Hi @Tosh42563,

     

    We are sorry to hear you're having trouble launching Adobe XD. We would love to investigate the issue, but we would need a few details from you for a better understanding.

     

    • Could you please share the version of XD installed on your machine?
    • Is it a Mac or Windows machine?
    • Are you getting a white screen with the XD logo?
    • Have you checked if there are any pending OS updates?

     

    Let us know, and we'll proceed accordingly.

     

    Thanks,

    Harshika

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    Tosh42563Author
    Participating Frequently
    Sep 30, 2022 8:02 PM UTC

    Hi @HARSHIKA_VERMA ,

     

    Thank you for your response.

     

    • AdobeXD (54.1.12). I tried other version but they all failed to be downloaded.
    • Windows, sorry I should have specify that.
    • Exactly this, white screen with the XD logo
    • Everything is up to date !
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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 30, 2022 8:23 PM UTC

    Thank you for sharing the info, @Tosh42563. Could you please also confirm if you are on an Individual, Teams, or Enterprise account? Please generate logs, upload them to a shared location such as CC or Dropbox, and share the URL with me over a private message. 

    We will try our best to help you.

     

    Thanks,

    Harshika

     

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