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Waliyullah22259001abcu
Participant
Dec 15, 2021 8:43 AM UTC
Answered

Can't open adobe XD

I tried opening my adobe XD after restarting my macbook, but it will only bounce twice and that's all. Please help me out!

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jan 4, 2022 4:07 PM UTC

    Hi Waliyullah22259001abcu,

     

    Hope you're doing well!

     

    We would like to follow up your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

     

    You may try uninstalling XD from Creative Cloud Desktop app and then reinstall from Creative Cloud desktop app and then try to launch. 

     

    Let us know if you still face the issue.

     

    Thanks,

    Harshika

    View reply

    5 replies

    romzat
    romzat
    Participant
    May 8, 2024 2:58 PM UTC

    Same for me, I'm really pissed, why am I paying for Abode when I can't even install XD on a brand new mac? I'm loosing time just to use an app I have paid and cannot use. And what advice do you give ? try uninstall and install again. whao. Well I have done that 4 times now, and it's not working. So what now ? I'll have to wait a month for a stupid answer on this forum ? Great..... 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jan 4, 2022 4:07 PM UTC

    Hi Waliyullah22259001abcu,

     

    Hope you're doing well!

     

    We would like to follow up your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

     

    You may try uninstalling XD from Creative Cloud Desktop app and then reinstall from Creative Cloud desktop app and then try to launch. 

     

    Let us know if you still face the issue.

     

    Thanks,

    Harshika

    Translate
    mikator
    Participant
    Dec 18, 2023 1:37 AM UTC

    Hi all!

     

    I'm getting a error message when trying to open the app:

     

    "Adobe XD.app" is damaged and can't be opened.
    This file was downloaded on an unknown date.

     

    I have uninstalled it a couple times, tried installing an older version and still get the same message.

     

    Please help!

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    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    Jan 3, 2022 11:19 AM UTC

    Hi, do you still need help? Has your problem been solved? Keep us updated

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      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Dec 15, 2021 11:24 AM UTC

      Hi, what version of Adobe XD are you using? Have you tried to do a new software installation?

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