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defaultmysgr6pc4gs9
Participant
October 11, 2021
Question

Can't open Adobe XD files after windows update

  • October 11, 2021
  • 1 reply
  • 424 views

Hi, after a recent update to Windows 10, I can't seem to open any XD files. They start to open, pause for 10 seconds or so with a blank screen and then the app simply closes. I can open the app itself though, just not any files. The files worked before the windows update. I have tried updating XD, uninstalling and reinstalling and have looked, but not found any answers online.

Any help much appreciated.

 

cheers chris

    This topic has been closed for replies.

    1 reply

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    October 11, 2021

    Hi, do you get any error messages while opening the file? Have you tried uninstalling Adobe XD via Creative Cloud Cleaner tool?

    D
    defaultmysgr6pc4gs9Author
    Participant
    October 11, 2021

    Hi, thanks for the response. No error messages, it simply closes. I wasn't aware of that tool no.

     

    cheers chris

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    October 11, 2021

    Hi, try using the suggested tool to uninstall the software and see if the problem persists once Adobe XD is installed again.

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