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defaultmysgr6pc4gs9
Participant
Oct 11, 2021 8:50 AM UTC
Question

Can't open Adobe XD files after windows update

Hi, after a recent update to Windows 10, I can't seem to open any XD files. They start to open, pause for 10 seconds or so with a blank screen and then the app simply closes. I can open the app itself though, just not any files. The files worked before the windows update. I have tried updating XD, uninstalling and reinstalling and have looked, but not found any answers online.

Any help much appreciated.

 

cheers chris

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    4 replies

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    Oct 11, 2021 10:12 AM UTC

    Hi, do you get any error messages while opening the file? Have you tried uninstalling Adobe XD via Creative Cloud Cleaner tool?

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    defaultmysgr6pc4gs9Author
    Participant
    Oct 11, 2021 10:20 AM UTC

    Hi, thanks for the response. No error messages, it simply closes. I wasn't aware of that tool no.

     

    cheers chris

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    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    Oct 11, 2021 10:36 AM UTC

    Hi, try using the suggested tool to uninstall the software and see if the problem persists once Adobe XD is installed again.

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