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M
mamumba
Participant
September 11, 2018
Question

Can't open any XD Document in mobile App

  • September 11, 2018
  • 3 replies
  • 3205 views

I am Using Adobe XD on Windows 10.
Also the actual version of Adobe XD on Android 8.1

The main problem is, that I crated a prototype on Adobe XD - (Win10) but the mobile version will not find the document.

The List ist completly empty. So I am not able to open my XD documents.

I am able to publish my prototype and view it in the web Browser, but not in XD(mobile App)

Do you have any Ideas of how i get the XD Prototype running?

    This topic has been closed for replies.

    3 replies

    G
    GS TET4
    Participant
    September 28, 2018

    I have the same issue, but after doing the following  was able to see the file,

    • Logout and Login again (No success)
    • Upload other XD files (The second file was there, the 1st not)
    • Rename the file (No success)
    • Rename the file without "_", and rename the same files with different names (No success)

    The only way was make a copy of the same file. (I was able to see the file on my phone)

    M
    mauroi
    Participant
    September 12, 2018

    I'm having a similar issue, although I'm able to see the files, I can't download to preview them.

    When I open a document, the loading indicator runs till 95%, then it stucks there and nothing happens. Sometimes, it shows an error "Error downloading CC asset".

    Hope this helps you, me or both! I really need to preview the files to validate the design with my customer.

    Preran
    Preran
    Legend
    September 13, 2018

    It looks like we have a bug logged for this issue. I am not sure as to when it will be fixed though. I will keep you updated.

    Preran
    Preran
    Legend
    September 11, 2018

    Just to be sure, are you using the process described in, "Preview XD documents stored in Creative Cloud Libraries" in this article? Preview your prototypes on mobile devices

    Thanks,

    Preran

    M
    mamumbaAuthor
    Participant
    September 12, 2018

    Yes that is correct.

    Unfortunately i am not able to see my Files that are stored in the Cloud!

    File is in the Cloud:

    File in the mobile App

    I double checked that my account ist the same on both devices.

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