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Participant
December 12, 2017
Answered

Can't Open Multiple Files

  • December 12, 2017
  • 4 replies
  • 3806 views

Hi Adobe XD Community,

I keep having this issue where I cannot open multiple files at a time. It does not happen all time and appears to sporadic. The issue is resolved when I close Adobe XD and relaunch it. But it's a matter of time before it happens again.

This topic has been closed for replies.
Correct answer Peter_Flynn

What approach are you using to open multiple files?  If you're pressing Ctrl-O to bring up the file picker and then selecting multiple items there, on Windows there's a known issue where this only support multi-selecting if you launched it from a document window (as opposed to the "Welcome screen").  Does that sound like it could be the issue you're seeing?

If not, and you're opening files a different way such as drag & drop, please let us know exactly what steps you're using.

4 replies

Participant
May 15, 2018

@lada60790295 I was having that same problem on Mac Sierra but today I downloaded the latest update from Creative Cloud and it seemed to resolve the issue for me.

lada60790295
Participant
May 15, 2018

Same here! Mac.

Participant
April 16, 2018

Having Same problem, working in mac.. can anyone help me

Peter_FlynnCorrect answer
Adobe Employee
December 12, 2017

What approach are you using to open multiple files?  If you're pressing Ctrl-O to bring up the file picker and then selecting multiple items there, on Windows there's a known issue where this only support multi-selecting if you launched it from a document window (as opposed to the "Welcome screen").  Does that sound like it could be the issue you're seeing?

If not, and you're opening files a different way such as drag & drop, please let us know exactly what steps you're using.

Participant
December 12, 2017

I am using CTRL + O to bring up the file picker and selecting one file. A new XD window opens but the file does not load. XD then begins the process of opening the fule. I can see XD's UI Tools but the Artboard does not render.

Today, I will try to open new files from XD's 'Welcome Screen' and see if this still happens.