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Justine0D45
Participant
Oct 15, 2020 9:34 AM UTC
Question

Can't open my file on the mobile app

Hello,

I've been trying to open my xd file on the mobile app on an android phone.

When I upload the file on the cloud, it doesn't appear on the app's list (but some older files on the cloud do appear)

When I plug my phone with usb, nothing happens both on the mobile and desktop app...

The links won't open on the mobile browsers...

Can you halp me ?

Cheers!

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4 replies

Justine0D45Author
Participant
Oct 28, 2020 7:56 AM UTC

Hey, I still have the problem.

Anybody in your customer support can help me ???

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Nov 2, 2020 12:39 PM UTC

Hi Justin,

 

Sorry for the delay in response. Would you mind checking this article: https://helpx.adobe.com/in/xd/user-guide.html/in/xd/help/preview-mobile.ug.html and let us know if that helps?

 

Thanks,

Harshika

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Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
Oct 15, 2020 9:50 AM UTC

Hi there,

 

Sorry to hear about this. I have found a similar discussion(https://community.adobe.com/t5/adobe-xd/can-t-open-any-xd-document-in-mobile-app/td-p/10128403?page=1) on Adobe XD community. Please check if the suggestions provided help.

I am also moving this post to Adobe XD community for expert help.

 

Regards,

Ashutosh

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    Justine0D45Author
    Participant
    Oct 15, 2020 10:30 AM UTC

    Hey,

    Thanks for you message. I went on the link you gave me, but I didn't find an answer...

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