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J
Justine0D45
Participant
October 15, 2020
Question

Can't open my file on the mobile app

  • October 15, 2020
  • 2 replies
  • 464 views

Hello,

I've been trying to open my xd file on the mobile app on an android phone.

When I upload the file on the cloud, it doesn't appear on the app's list (but some older files on the cloud do appear)

When I plug my phone with usb, nothing happens both on the mobile and desktop app...

The links won't open on the mobile browsers...

Can you halp me ?

Cheers!

This topic has been closed for replies.

2 replies

J
Justine0D45Author
Participant
October 28, 2020

Hey, I still have the problem.

Anybody in your customer support can help me ???

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
November 2, 2020

Hi Justin,

 

Sorry for the delay in response. Would you mind checking this article: https://helpx.adobe.com/in/xd/user-guide.html/in/xd/help/preview-mobile.ug.html and let us know if that helps?

 

Thanks,

Harshika

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
October 15, 2020

Hi there,

 

Sorry to hear about this. I have found a similar discussion(https://community.adobe.com/t5/adobe-xd/can-t-open-any-xd-document-in-mobile-app/td-p/10128403?page=1) on Adobe XD community. Please check if the suggestions provided help.

I am also moving this post to Adobe XD community for expert help.

 

Regards,

Ashutosh

    J
    Justine0D45Author
    Participant
    October 15, 2020

    Hey,

    Thanks for you message. I went on the link you gave me, but I didn't find an answer...

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