Can't open my shared document in my Mac Error: 2184

Question

So I own this shared document and for the past 2 days I cannot access it from my Mac, but it's accessable from a windows device for me and all the other shared personnel(who use windows). Yes, all devices run on the latest versions. And I did try logging out/in of CC and XD, reinstalling XD, but still, I get the same message.

Vaishnav23801338b3kj · Accepted Answer

Thinking what I'd do, I'd create a new test file on mac, open that file in windows, and paste the contents of the file with the problem to that copied file from mac, and open it on mac, if you haven't tried that please try & update me 🙂

So i just deleted the Creative cloud app along with its cache files and installed it again. Everything works fine now.

AkinGn · Answer

Hi @Vaishnav23801338b3kj, I think in this conversation ( https://community.adobe.com/t5/adobe-xd-discussions/can-t-open-document-error-2148/td-p/11422604 ) another designer who had the same problem says they fixed the problem by creating another copy of the file and they were able to open it without any problems. Hope this helps!

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