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genevievel30362360
genevievel30362360
Participant
February 8, 2019
Question

Can't open shared file or save my changes in a shared file

  • February 8, 2019
  • 1 reply
  • 859 views

Hi,

I'm trying to collaborate with two other people on an XD document. One person has created an Adobe XD file and shared it with me, and most of the time, it will not open. It stays stuck at exactly the same point (see screenshot below).

Every 20 tries or so, it opens, and then I can edit the file, but it will not save my changes.

So far, I've tried updating XD, Creative Cloud Desktop. I've tried renaming the Core Sync folder to "CoreSync-OLD" as was suggested somewhere in a forum. I've tried clearing my cache / cookies since I was having CC issues last week that I thought might be related. I've obviously tried signing out of CC, quitting CC, restarting the machine, etc. Nothing has worked.

Please help!

Thanks

    This topic has been closed for replies.

    1 reply

    X
    xapaliman
    Participating Frequently
    February 8, 2019

    Creative Cloud to re-install.

    genevievel30362360
    genevievel30362360Author
    Participant
    February 8, 2019

    I've tried that. Multiple times. Doesn't fix the problem.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    February 8, 2019

    Thank you for taking care of the initial troubleshooting. I suggest getting in touch with our tech support team using this link Contact Customer Care​ for further investigation. Let them know of the troubleshooting you have done so far so that you don't end up repeating them.

    Let us know if you need more assistance.

    Thanks,

    Preran

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