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perrybrus
Inspiring
October 20, 2017
Answered

Can't preview prototypes on mobile using USB

  • October 20, 2017
  • 1 reply
  • 1727 views

Adobe has publicly announced that the XD Beta days are over and the finall product is launched, but how come so many of the same issues are still not solved. For instance I'm not able to preview prototypes on mobile using USB. This is an old issue and Adobe said they were working on that but what's up? It's still not working. Think it's safe to say that XD still is in Beta stage.

    This topic has been closed for replies.
    Correct answer elainecc

    It looks like what happened here is that your Creative Cloud connection may have hiccuped a little bit. You should be able to open the file, make a minor change, and save it, which should trigger a new sync to the Creative Cloud.

    Windows UWP prevents us from accessing USB, so we currently can't provide sync over USB. We're disappointed, too, and we're working with Microsoft to see if we can find a way to provide something similar in the future.

    -Elaine

    1 reply

    Colin Holgate
    Colin Holgate
    Inspiring
    October 20, 2017

    What sort of device, and are you running the mobile XD app at the time that you test?

    P
    perrybrusAuthor
    Inspiring
    October 20, 2017

    Samsung Galaxy S7 flat. Brand new setup. All up to date. I'm using the XD app and I'm logged into my CC account. When I click Move Your File To Creative Cloud in XD (a bad term for COPY your files to our CC library) I check that it's available in the CC. But when trying to preview it on my Android device I get this error. Why is Adobe insisting on calling it MOVE? I'm not moving anything and that word assumes that I'm removing my files from one place and then MOVING to another.

    actactually

    elainecc
    Community Manager
    elaineccCommunity ManagerCorrect answer
    Community Manager
    October 25, 2017

    It looks like what happened here is that your Creative Cloud connection may have hiccuped a little bit. You should be able to open the file, make a minor change, and save it, which should trigger a new sync to the Creative Cloud.

    Windows UWP prevents us from accessing USB, so we currently can't provide sync over USB. We're disappointed, too, and we're working with Microsoft to see if we can find a way to provide something similar in the future.

    -Elaine

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