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Participant
Mar 8, 2021 7:47 AM UTC
Question

Can't publish any more links/ Remove links permanently in XD

Hi there 

 

I've been using Xd on a starter plan and I am using the link publishing function quite often for different versions of a document. Now I just got the notice, that the "maximum number of published links is reached" and I am not able to publish links anymore. Since I would like to continue on the starter plan, I was wondering whether it is possible to delete previously shared links, since I dont need them anymore. 

Anyhow, I deleted some documents "permanently", but I still can't share links. 

I have already tried this: https://helpx.adobe.com/at/creative-cloud/help/remove-shared-links.html#:~:text=Rufen%20Sie%20die%20Creative%20Cloud,entfernen%2C%20um%20ihn%20zu%20deaktivieren however, there is not the option in my account to click on "publish" and then delete link. 

 

Could you please let me know, whether this issue can be resolved? 

 

Many thanks in advance.

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7 replies

Rishabh_Tiwari
Legend
Mar 18, 2021 12:36 PM UTC

Hi there,

 

We're so sorry for the delay in response. Could you please try deleting the links from this location https://assets.adobe.com/links and also from here https://assets.adobe.com/deleted and then try publishing the link and let us know if that works or if you need any further assistance.

 

Regards

Rishabh

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Participant
Mar 22, 2021 11:26 AM UTC

Hi Rishabh, 

 

Thanks for reaching out!


I already deleted all the unneeded documents in the adobe cloud, however, it is still not possible to publish any further links.

 

I attached a screenshot from the issue. 

 

It would be great to receive further assistance with this issue. 

 

Thanks in advance,

Natalie Baur

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Rishabh_Tiwari
Legend
Mar 22, 2021 11:38 AM UTC

Thanks for sharing the screenshot, Natalie. Could you please go to this location https://assets.adobe.com/links and https://assets.adobe.com/deleted and share a screenshot of both these locations.

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