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R
rennsau
Participant
September 11, 2018
Answered

Can't share - Having "Unknown Error; Try again later" message

  • September 11, 2018
  • 1 reply
  • 1067 views

I can't share the prototype today - it was working fine last week and now my clients are getting the "Unknown Error; please try again later" error. Very frustrating! Have tried multiple browsers and checked for WebGL. Any ideas?

    This topic has been closed for replies.
    Correct answer Preran

    Oh, and our setup here includes all three browsers that are up to date. I've tried all of them.


    If the solutions in the link I provided did not help, I suggest getting in touch with Adobe tech support Contact Customer Care

    If you have an Enterprise license or a team license, request your Admin to get in touch with the team using the information that was provided during purchase.

    Let me know if you need more info or assistance.

    Thanks,

    Preran

    1 reply

    Preran
    Preran
    Legend
    September 12, 2018

    Hi rennsau,

    Is this happening with all your projects or just some? Did you try republishing to see if it works? Also, are you on the latest XD version?

    Can you try the solutions in this article Shared web prototype does not appear ​and let me know if they helped?

    Thanks,

    Preran

    R
    rennsauAuthor
    Participant
    September 12, 2018

    Thanks for the response, Preran. Yes, I'm running the latest version of XD. I've republished (twice) and it shows up fine in my online dashboard. However, when I share the link, both in-house staff and external clients receive the same error message, although the "Your link was shared successfully" dialogue does come up. I've removed contacts and then re-shared, too, but that doesn't work either. It was working fine last week.

    Thanks,

    Sabrina

    R
    rennsauAuthor
    Participant
    September 12, 2018

    Oh, and our setup here includes all three browsers that are up to date. I've tried all of them.

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