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Participant
Mar 6, 2018 7:12 AM UTC
Answered

Can't share my prototype (Error 1001)

Hi people,

I have a problem with my adobe XD sharing options; whenever I try to share a prototype I get the message:

"While publishing online, an error occurred with your login information (error 1001)"

I've tried the solution suggested by adobe (to sign out from my creative cloud and restart and try again) but that didn't work too.

Any help?

Thanks,,

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ux542147090Correct answer
Participant
Jul 12, 2018 11:30 PM UTC

Adobe has the step through for getting this to work again -

Troubleshooting: Error trying to use Share Online feature

It worked for me... but...

WHAT A PAIN! I've had to do a full restart yesterday and today.

Adobe, can you give an idea when this will be fixed?

3 replies

Participant
Feb 5, 2021 11:25 AM UTC

Im going to figma... Adobe does not solve critical user requirements... programming team is waiting for any broken adobe...

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ux542147090Correct answer
Participant
Jul 12, 2018 11:30 PM UTC

Adobe has the step through for getting this to work again -

Troubleshooting: Error trying to use Share Online feature

It worked for me... but...

WHAT A PAIN! I've had to do a full restart yesterday and today.

Adobe, can you give an idea when this will be fixed?

Translate
ryanh52661453
Participant
Mar 6, 2018 3:15 PM UTC

Im having the same exact issue, it was working the day before yesterday, support has spent four hours on this issue but to no avail.

They have tried everything but nothing solved it, it even works on a co workers computer on the same network but not mine.

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