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ankes95322474
ankes95322474
Participant
October 18, 2017
Question

Can't start or update Adobe XD

  • October 18, 2017
  • 2 replies
  • 3798 views

Hello,

I used to be able to run Adobe XD on my Windows 10 machine (with all updates) without any problem.

Now when I start it, I only get a white screen saying that I need to update with no option but to exit the app.

When trying to download the app through the website or the CC app, the download won't start or in the Creative Cloud app, the button to install apps can't be clicked.

I don't get any error messages and can't start any new installation so I'm not sure what information to provide - however, my Windows installation seems to have all the recent updates.

Any suggestions why this is happening or what else I could try?

    This topic has been closed for replies.

    2 replies

    ankes95322474
    ankes95322474Author
    Participant
    October 19, 2017

    Hi Ankush,

    Yes, I've tried that - when I open the CC Desktop app, I get a blue button saying "Install Adobe Apps", but clicking it doesn't do anything. There also isn't any option to update as described in the doc you shared.

    I just read that XD is now out of Beta - is that related?

    Thanks,

    Anke

    Preran
    Preran
    Legend
    October 23, 2017

    Hi Anke,

    Please send me your Adobe ID, location, and phone number along with a link to this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Thanks,

    Preran

    ankushr40215001
    ankushr40215001
    Inspiring
    October 18, 2017

    Hi ankes,

    Sorry to hear about your issue!

    Have you tried updating it through the Creative Cloud Desktop app?

    See this doc for more info - Update Creative Cloud apps

    Let me know how it goes.

    Thanks,

    Ankush

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