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August 25, 2018
Answered

Can't update August 2018

  • August 25, 2018
  • 1 reply
  • 700 views

Hello guys!
Every time I try to update XD by Creative Cloud the update stops in 77% and then an error appears.
Does anyone know how to solve it?
Thanks for listening

This is the error:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:11.0.22.10

FATAL: Error occurred in install of package (Name: UWPAssets Version: 11.0.22.10). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETR46EA.tmp\1\SparklerApp\SparklerApp.appx
11.0.22.10
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR46EA.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer Preran

    See Jeff's response in this forum post Installer issue with exit code 191​ and let us know if it helped. For more assistance, you can contact tech support directly using this link Contact Customer Care

    Thanks,

    Preran

    1 reply

    Preran
    PreranCorrect answer
    Legend
    August 27, 2018

    See Jeff's response in this forum post Installer issue with exit code 191​ and let us know if it helped. For more assistance, you can contact tech support directly using this link Contact Customer Care

    Thanks,

    Preran