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Known Participant
January 26, 2021
Answered

Can't update or uninstall

  • January 26, 2021
  • 1 reply
  • 539 views

My internet faltered while XD was updating causing the update to fail, and now with everything back to normal, all updates fail.  The old version still runs, but I'd rather be able to update the software.

 

Also, in windows control panel, XD isn't even listed, and in the Creative Cloud software, if I click on the three dots besides XD, "uninstall" isn't listed.

 

Here's some more stuff:

 

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:36.1.32.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 36.1.32.5). Error code: '183'
WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791
-------------------------------------------------------------------------------------
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Correct answer Rishabh_Tiwari

Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/in/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
January 26, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/in/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh