Can't update to XD 36.2.32.5

Question

I shared a document with a colleague. Now this document has been updated and I can no longer access it. Error reported is that I need to update to the current version - which is supposed to be 36.2.32.5.

I am currently on 36.1.32.5, but neither XD itstelf nor the Cloud app does show any available updates. They always say that I have the most recent version.

Is this kind of a bug as only one figure in the version number has changed?

HARSHIKA_VERMA · Accepted Answer

Hi there,

It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

Let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

elegant_leader5EE4 · Answer

Hi defaultfqhwa8gvbynt,

Thanks for contacting Adobe support.

Sorry to hear that you are facing update issue.

We will be needing some information from your side to help you in better way:

1. Your email address which you are using for Adobe XD

2. Please share the screenshot of Help -> About creative cloud

Please let me know above details so that we can help you at the earliest.

Thanks,

Nawneet

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