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Real_Birphon
Participant
Aug 30, 2022 2:13 AM UTC
Question

"Can't Verify Your Subscription Status" - Cant reach Adobe Servers

I am currently logged in with my School Account (as seen in the image) and I am wanting to use Adobe XD for prototyping part of my assignment, due to ya know being able to make a live prototype, but I can't launch Adobe XD because it can't reach Aobe Servers. This happens both at home and on school PC's (tried multiple different rooms and networks).

Photoshop launches completely fine so I am not sure why XD is having this issue 

 

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    4 replies

    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    Aug 30, 2022 6:02 AM UTC

    Hi Real_Birphon,

    Thank you for conatcting us, If you're using Windows 7 this may help: https://community.adobe.com/t5/download-install/win-7-users-getting-error-p206-unable-to-reach-adobe...

     

    Regards,

    Ashwini

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    Real_BirphonAuthor
    Participant
    Sep 1, 2022 3:14 AM UTC

    Hi,

    No im signing in on both Windows 10 (School + Home - laptop) and Windows 11 (Home - Desktop)

     

    Thanks

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    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    Sep 1, 2022 12:22 PM UTC

    Hi Real_Birphon,
    Please try the solutions in this post     https://community.adobe.com/t5/Adobe-XD/SOLVED-Can-t-verify-my-subscription-status-Windows/td-p/1061... and let us know if you still need assistance. 

    Regards,

    Ashwini

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