cannot add people in document sharing

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unable to add people to document share.
since yesterday the functionality does not work

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Rishabh_TiwariCorrect answer

Legend

Hi there,

We're so sorry to hear about the trouble. Please ensure that XD should be updated to the latest version which is 45.1 and in case if it is already up-to date, please try the steps shared below:

Sign out of XD and CC Desktop app.
Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
Reboot the system.
Sign back in on the CC Desktop app and launch XD from there and check if you are able to invite the users.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Rishabh_TiwariCorrect answer

Legend

Hi there,

We're so sorry to hear about the trouble. Please ensure that XD should be updated to the latest version which is 45.1 and in case if it is already up-to date, please try the steps shared below:

Sign out of XD and CC Desktop app.
Close CoreSync and all Adobe related services from the Task Manager/Activity Monitor.
Reboot the system.
Sign back in on the CC Desktop app and launch XD from there and check if you are able to invite the users.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

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A

Amine219271818y6iAuthor

Participant

it's OK
That works thanks

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