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ulf_g
ulf_g
Participating Frequently
December 18, 2018
Question

Cannot create new documents; no error message

  • December 18, 2018
  • 4 replies
  • 3076 views

Well, at least you an error message.

I get... nothing. Nothing happens when I click any of the sizes when creating a new document. Opening existing files works just fine... but I can't create anything new.

    This topic has been closed for replies.

    4 replies

    time2move
    time2move
    Participant
    February 7, 2019

    Pretty sad when I install Xd on a Macbook and creating a new project fails!? Now I'm already uninstalling Xd and finding something that will work out of box.

    elainecc
    elainecc
    Participating Frequently
    February 7, 2019

    Sorry to hear that it didn't work for you. If you happen to want to try out XD again, it's likely some of your core components not installing correctly through Creative Cloud. There's a workaround here: Issue saving xd files to creative cloud

    S
    synapsid
    Participant
    January 7, 2019

    I had the same error on OS X, I had the CC app blocked through firewall and the latest version of XD wants to automatically save your documents to Adobe's Cloud. When I allowed CC Desktop to access the net, the error went away. I assume if XD can't save to cloud by default it freaks out.

    ulf_g
    ulf_gAuthor
    Participating Frequently
    January 7, 2019

    Thanks
    Just not sure how to go about it as I'm an on an enterprise network where I have no control of the firewall (unless it's a firewall setting on my Mac)
    But I believe I tried this at home with the same result...

    A
    Alessandro M
    Known Participant
    December 22, 2018

    Ok thanks everybody for the tips! Now it's working.

    SLOVED: with the app for unistall Adobe Creative Cloud and run the REPAIR button.
    Here an italian guide: Disinstallare l’applicazione desktop Adobe Creative Cloud

    Cheers

    elainecc
    elainecc
    Participating Frequently
    December 20, 2018

    Sorry to hear you're hitting this issue! It's not related to the error 50 thing, so I'm branching off into a new discussion. Can you check your Creative Cloud Sync version? I'd also love to get the team to grab some logs from you so that we can tell what's going on. To get the CC Sync version, you should go to your Creative Cloud desktop application, select the ... from the corner, then select Preferences > Creative Cloud > Files.

    Also, someone else reported that they were able to get new documents to work if you open a local document, Save As a cloud document, and then return to the homescreen. Can you verify if that works or not?

    -Elaine

    A
    Alessandro M
    Known Participant
    December 20, 2018

    Same problem.  I've already tried to reinstall without any luck.

    Any update?

    elainecc
    elainecc
    Participating Frequently
    December 20, 2018

    Hi,  alessandroMaculotti Can you confirm the version of Creative Cloud Sync (as my post requested above)?

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