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James29278822wy8r
Participant
April 6, 2023
Answered

Cannot find a download link or the app in CC for Adobe XD

  • April 6, 2023
  • 107 replies
  • 219672 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

 

      Correct answer creative explorer

      @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms. 

      Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

       

      107 replies

      Show previous replies
      G
      Gisela29802718b24o
      Participant
      May 9, 2023

      Hi, I am experiencing the same issue with my Creative Cloud All Apps - Pro Edition.  I can see all the apps but not XD. How can I resolve this?

      A
      Ahmad24086863gtfa
      Participant
      May 9, 2023

      I can't find Adobe XD also, neither on the website or inside the CC app.

      I'm on Windows 11, AMD 16-core latest gen 7950X cpu, 64GB DDR5 Ram, Nvidia 3080ti GPU, 4TB of disk space.

      This experience has been ridicolous! I mean its like there is not even a proper website link to downloading the trial or something.

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      May 9, 2023

      Hi Ahmad,

       

      Any luck if you try this web link? :

       

      https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

       

        A
        Ahmad24086863gtfa
        Participant
        May 15, 2023

        No, it doesn't help.
        I contacted @AdobeCare on twitter, and they say

        - that I need to buy the 'whole' creative suite to be able to download Adobe Xd.
        - that I cannot get it (adobe xd), if I buy a single app (like Photoshop)
        - that I cannot buy it (adobe xd) separately

         

        C
        Claire-Lise29760190a23m
        Participant
        May 6, 2023

        Bonjour,

        Bonjour,

        Je suis étudiante en design graphique et je viens d’avoir mes accès à l’intégralité du Creative Cloud d’Adobe.

        Je vois toutes les applications sur mon compte mais dès que j’essaie de télécharger XD, il n’apparaît plus et je ne peux pas l’avoir.

        Quelqu’un pourrait m’aider ?

        R
        Rom_42
        Participant
        May 24, 2023

        I have the same problem, you were able to solve it ?

        L
        Lee29689741s182
        Participant
        May 2, 2023

        Hi! I'm trying to install Adobe XD but could not find it. Please help, thank you in advanced!

          J
          Justin29622722w7zd
          Participant
          May 2, 2023

          This had been extremely annoying for me and I have just been using a free Figma account in the meantime but one message I stumbled upon said that it wasn't compatible with my machine. I can't remember where I saw that but that may be part of the issue. I'm getting a new work laptop and I'm hoping that magically fixes the issue.

          A
          AbdulAvaze
          Participant
          April 27, 2023

          I have the same problem.

          My company has bought a complete CC package but I can't see Adobe XD in the list to download.

          Check the attachments

          M
          Mateusz29615666wg8c
          Participant
          April 27, 2023

          This is just sad. As a new user, I've spent half of the day trying to figure out what's wrong. Great experience. 

            J
            Justin29622722w7zd
            Participant
            April 27, 2023

            What is going on here!!!?? I am having hte same issue. My company just got me the subscription and XD is nowhere to be found! I have wasted countless hours on this stupid thing and I hear it isn;t evenb a very good program. Can someone point me to a way to download this app. Its not online, its not in the CC app.

            K
            Keaton2952888376tx
            Participant
            April 26, 2023

            I had the same issue and was able to solve this by calling customer support and their team gave me an individualized link to download XD. They noted many users had been experiencing this issue and that they were working on a fix. 

              H
              HeatherK
              Participant
              April 26, 2023

              Hello,

              I also have the same issue. I cannot locate or see any way to download Adobe Xd, even using the link mentioned in this thread to do so. My company's plan has All Apps listed, and Xd is in that list, but I cannot locate the app in either the Creative Cloud desktop app or the website to download.

                HARSHIKA_VERMA
                Community Manager
                HARSHIKA_VERMACommunity Manager
                Community Manager
                May 2, 2023

                Hi @HeatherK,

                 

                We are sorry for the frustrating experience. Please ensure you're logged in with the Teams account to see XD. If you still don't see XD, please connect with us directly using our contact us page so that the team can look into your account from the backend. 

                 

                Thanks,

                Harshika

                V
                Vladimir29598417jiou
                Participant
                April 26, 2023

                Hi there, I am also having the same issue with not being able to access Adobe XD. My account has been added to the company plan today so I should have access, and when looking at the account it says that I should have acccess, but it's not appearing either in my apps list. Any help would be much appreciated! 

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  May 2, 2023

                  Hi @Vladimir29598417jiou,

                   

                  We are sorry for the frustrating experience. Please ensure you're logged in with the Teams account to see XD. If you still don't see XD, please connect with us directly using our contact us page so that the team can look into your account from the backend. 

                   

                  Thanks,

                  Harshika

                  E
                  Ellin295965823nfd
                  Participant
                  April 26, 2023

                  Hi all, I'm having the same issue. I've just joined a new organisation with an Enterprise account, All Apps, and am required to use XD for my job role. I can't see it in the list of available apps, either in the CC desktop app or in browser. The direct link someone provided no longer works.

                    HARSHIKA_VERMA
                    Community Manager
                    HARSHIKA_VERMACommunity Manager
                    Community Manager
                    May 2, 2023

                    Hi @Ellin295965823nfd,

                     

                    We are sorry for the trouble. Please ensure you're logged in with your Enterprise/Company account to see XD. If you still don't see XD, then please create a case or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: Enterprise Support.

                     
                    If not, then contact your admin and ask them to create a case or start chatting through the admin console.

                     

                    Thanks,

                    Harshika

                    P
                    Philip C
                    Participant
                    April 26, 2023

                    I cannot access or find a place to download a trial version for Adobe XD only. I am looking to take some training courses but cannot seem to find out where to download. The links I did find said they were not available in my region. I'm currently signed into a personal account.

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