Cannot find my previous shared links, make me create new everyday

Question

Hi,Since few days when I open my file from my local computer or from the cloud I have the same problem : the links I created to share with my developpers are not proposed in the list.When I check on "manage my links" and access to the creative cloud site they still exist but on XD I can't update them because they are no longer in the list.I created new one yesterday but it is the same problem today...Could you fix that please ? Otherwise my developpers will be lost if I have to create new links for every changes ThanksHélène

Rishabh_Tiwari · Answer

Hi Hélène,

Sorry to hear about the trouble. Could you please try the steps below:

Sign out of Adobe XD and Adobe CC Desktop app.
Close CoreSync Process and all Adobe related process from the Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to see the links.

If this doesn't help, please share a screenshot of the About XD info page, we'll try our best to help you with it.

Regards

Rishabh

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