Skip to main content
hannahmay
hannahmay
Participant
Oct 4, 2022 5:56 PM UTC
Question

Cannot import, drag or copy and paste vectors or PNGs into XD

Having issues on existing and new XD docs - I cannot drag elements in from my libraries on the cloud, I cannot import items or copy and paste vectors from Ai - HELP!! Any ideas? I am up to date on all updates. 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Oct 4, 2022 10:09 PM UTC

    Hi @hannahmay,

     

    Thank you for reaching out, and sorry for the trouble. In addition to what our expert has asked, we would request you to please check this article and ensure that you're not trying to import any non-supported features into XD.

     

    We'll try our best to help.

     

    Thanks,

    Harshika

     

     

    Translate
    hannahmay
    hannahmayAuthor
    Participant
    Oct 4, 2022 10:16 PM UTC

    Only trying to import supported items. Its only just started happening today - has always been fine before. 

    Translate
    thomhallgren
    Inspiring
    Oct 5, 2022 2:11 AM UTC

    Try a system reboot. If that does not work try deleting the XD app and installing it again. XD is the most amazing app when it works. 

    Translate
    @thomashallgren
      Chris W. Griffith
      Community Expert
      Chris W. GriffithCommunity Expert
      Community Expert
      Oct 4, 2022 6:10 PM UTC

      What OS are you using to run XD? If Windows, your graphics card/driver?

      Have you tried the suggestions on the other posts/.

      Translate
        hannahmay
        hannahmayAuthor
        Participant
        Oct 4, 2022 10:15 PM UTC

        hey! This only started happening today - never had the problem and have been using since 2019. Im running on 12.0.1  

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices