Cannot Install Adobe XD System Update Required Error Code 21

Question

Hi guys, I tried installing Adobe XD but it says incompatible with your machine. Attaching below the screenshots of installation failure. Is the problem with my hardware?

Harshika Verma · Accepted Answer

Hi there,

We are sorry for the trouble. It looks like your system is incompatible to install Adobe XD. Please check out this article: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html which has detail information about the minimum system requirements to install XD.

Hope it helps.

Thanks,

Harshika

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. The latest version of XD is compatible with Windows 10 (64-bit) - Version 1809 (build 10.0.17763) or later(https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html) so could you please update the operating system and let us know if that helps or if you need any further assistance.

Regards

Rishabh

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