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malamin1
malamin1
Participant
December 19, 2018
Answered

Cannot open a Cloud Document, Getting Error Code 52

  • December 19, 2018
  • 4 replies
  • 3141 views

Im trying to open a Cloud saved document and getting the following error: getSharedResourcesFilePath(): Could not load component: Code: 52

I created the document on my work MacBook Pro running High Sierra, saved as a Cloud Document. I opened it on my personal MacBook Pro running Mojave and made extensive changes. When I tried to open it again on my work Mac, I got the above error.

    This topic has been closed for replies.
    Correct answer aidarg85270660

    Complete Creative Cloud  reinstall fixed the issue.

    4 replies

    L
    lucasm52054570
    Participant
    September 18, 2019

    When trying to open a document in the cloud, the following error appears: getsharedresourcesfilepath () could not load component code 52. I've searched the internet for solutions, but none solved my problem. 

    How to proceed ?

     

    <The title was edited by moderator>

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 20, 2019

    Hi Marcato,

     

    We are sorry to hear that you are facing trouble using Adobe XD. I would request you to please try the steps mentioned in this thread: https://community.adobe.com/t5/Adobe-XD/Cannot-open-a-Cloud-Document-Getting-Error-Code-52/td-p/10240437

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    A
    aidarg85270660Correct answer
    Participant
    May 6, 2019

    Complete Creative Cloud  reinstall fixed the issue.

      aeadedoyin
      aeadedoyin
      Participant
      January 14, 2019

      Alright so same happened to me too.
      What you do is:

      1. Open Creative Cloud app in a completely different Computer Device
      2. Sign in with your account (The one holding the cloud document that is now throwing the error)
      3. Make sure the Adobe XD on this new device is updated
      4. Open Adobe XD, Click on "Cloud Documents" you should see your file now(The one that got currupted)-> Open it
      5. Click the Hamburger menu and then do "Save As" (This lets you save the file locally)
        T
        tarragon980
        Participant
        September 19, 2019
        It worked, thank you. You saved my one week work. Thanks
        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        December 20, 2018

        Sorry to hear you're hitting this issue! We're troubleshooting this issue over here: getSharedResourcesFilePath(): Could not load component: Code: 52 – Adobe XD Feedback : Feature Requests & Bugs  Can you upvote the issue there and leave a message so that we can get a hold of you to help triage?

          C
          C5E92
          Participant
          September 4, 2020

          Thanks you

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