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Warner Wang
Participant
Nov 30, 2022 5:45 AM UTC
Question

Cannot open XD files when upgrade to V55.2.12

After the latest upgrade, some of my created files cannot be opened, showing the message "Sorry, we can't open this document"... and I also found some of the shared to me files also cannot be opened, it said I don't have permission but actually the owner have already shared that. How to resolve these problems? Thanks.
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    1 reply

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    Nov 30, 2022 1:36 PM UTC

    Hi @Warner Wang, as I see in some other conversation, you might want to try @Preran's suggestion:

    "

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file."

    Hope this heps!

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