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Warner Wang
Participant
November 30, 2022
Question

Cannot open XD files when upgrade to V55.2.12

  • November 30, 2022
  • 1 reply
  • 418 views
After the latest upgrade, some of my created files cannot be opened, showing the message "Sorry, we can't open this document"... and I also found some of the shared to me files also cannot be opened, it said I don't have permission but actually the owner have already shared that. How to resolve these problems? Thanks.
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    1 reply

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    November 30, 2022

    Hi @Warner Wang, as I see in some other conversation, you might want to try @Preran's suggestion:

    "

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file."

    Hope this heps!

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