Skip to main content
Participant
July 1, 2020
Question

Cannot run XD without internet?

  • July 1, 2020
  • 2 replies
  • 959 views

I am getting this error

 

```

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.
```

I downloaded installed it and currently i am on dataplans and why it even needs internet. Is there no way to run adobe xd without internet.

Not everyone has a priviledge to run software on internet all the time what a mess.
    This topic has been closed for replies.

    2 replies

    Harshika Verma
    Community Manager
    Community Manager
    July 20, 2020

    Hi Quantum,

     

    We haven't heard you on this post for a long time. We would like to follow up on your issue. Please let us know if your issue has been resolved or if you need further assistance with this.

     

    We are here to help.

     

    Thanks,

    Harshika

    Participant
    February 18, 2021

    hi harishka !

    i also have this problem can you help me?

     

    Rishabh_Tiwari
    Legend
    July 1, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. We only need internet-connected once every 30 days to verify the subscription status. I'd request if you can try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/td-p/10618585

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh 

    quantum1Author
    Participant
    July 1, 2020

    this doesn't make any sense. I am using free version so what to check? I am using osx so that link dosn't even apply.

    And this is really terible experience tbh.

    Rishabh_Tiwari
    Legend
    July 2, 2020

    Sorry for the confusion. Could you please ensure that you have verified the email address that you are using as your Adobe ID? If not, please verify the email and check again if it works or not.