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M
Minh Phuc5C60
Participant
October 25, 2021
Question

Cannot verify subscription status in offline mode

  • October 25, 2021
  • 1 reply
  • 559 views

I can't open Adobe XD suddenly!! But it's OK when I open Photoshop and Illustrator. Why??
It show "We can’t verify your subscription status.
We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide."

 

 

 

 

I tried upadte XD, install again or install old version, but it's still not working.

I found below solutions, but still useless.

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...

 

(My system is Windows 10 home)

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 25, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. If you have already tried the steps shared on the above mentioned articles, we'll need to troubleshoot this on a live session so please contact us directly using this link https://helpx.adobe.com/contact.html

     

    Please click on Help & Support and then contact us.

     

    Regards

    Rishabh

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