sigaliab75229390

Participating Frequently

Question

cant connect xd to creative cloud libraries at all

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cant connect xd to creative cloud libraries at all - its working just fine in all other adobe sw.
all up to date. i have tried all steps i found (re-installing, Win+5 - didnt help...

i realy want to use this corona times to lern how to use xd and its imosible like thet

pls help

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Ares Hovhannesyan

Community Expert

Community Expert

I see "More Information". Please click and inform us what kind info has been provided to you.

Also please check thie convertions

https://community.adobe.com/t5/adobe-xd/adobe-xd-can-not-connect-creative-cloud-libraries/td-p/9921061?page=1

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sigaliab75229390Author

Participating Frequently

I HAVE TRIED IT A FEW TIMES. DIDNT WORK...

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sigaliab75229390Author

Participating Frequently

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

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Community Expert

Community Expert

Hi, have you checked if there are any updates available for the Creative Cloud app?

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sigaliab75229390Author

Participating Frequently

every thing is up to date. i have alsow un-install everything and its still the same. works fine on all SW exept for XD
THANKS

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Community Expert

Community Expert

This sounds like a sync-related issue.

When you tried the re-install option did you use the Creative Cloud Cleaner Tool?
This might help to clear the issue for you.

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sigaliab75229390Author

Participating Frequently

Thanks. i tried. didnt work.
i re-install all adobes SWs
its still work just fine in all other SWs but dosnt show CC libraries in XD
:((

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