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dan_heb
Participant
December 17, 2016
Answered

Cant drag images into Adobe XD - Program crashes

  • December 17, 2016
  • 3 replies
  • 3024 views

I'm running Windows 10, with the latest update installed. I can't drag any images in to Adobe XD at all It just wont let me. Whether they are on my PC or from external sources. Sometimes the program even crashes and just quits itself with no warning. I've tried reinstalling the app 4 times, and the same problem still occurs.

I went into Windows Event Viewer and was able to find this crash log. Hopefully this can be used to fix the problem.

Faulting application name: Experience Design CC (Beta).exe, version: 0.6.8.6, time stamp: 0x58424f4c

Faulting module name: twinapi.appcore.dll, version: 10.0.14393.206, time stamp: 0x57daca78

Exception code: 0xc000027b

Fault offset: 0x000000000006d1c4

Faulting process ID: 0x1434

Faulting application start time: 0x01d257d1c96b44ea

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.8.6_x64__adky2gkssdxte\Experience Design CC (Beta).exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report ID: ef8df273-f47c-4900-a204-ee727d57427a

Faulting package full name: Adobe.CC.XD_0.6.8.6_x64__adky2gkssdxte

Faulting package-relative application ID: App

Anyone have a solution?

Thanks

    This topic has been closed for replies.
    Correct answer dan_heb

    Issue has been resolved. Updating my GPU drivers seemed to have fixed the issue

    3 replies

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    Dmitry Pararam
    Participant
    January 29, 2018

    Fix doesn't work (

      D
      dan_hebAuthorCorrect answer
      Participant
      December 23, 2016

      Issue has been resolved. Updating my GPU drivers seemed to have fixed the issue

      elainecc
      elainecc
      Participating Frequently
      January 3, 2017

      Glad you got it worked out! Thanks for sharing your solution.

      -Elaine

      elainecc
      elainecc
      Participating Frequently
      December 19, 2016

      Hi, danielh57221660-

      Can you try with a single PNG to see if it crashes? We currently only support PNG import, and it's unclear from your message above what type of images you tried to import.

      Thanks,

      -Elaine

      D
      dan_hebAuthor
      Participant
      December 19, 2016

      I am able to go to File > Import and successfuly import an image. However, I am unable to drag any image in manually. I've tried almost every file type. Therefore, I cannot create bounding boxes.

      elainecc
      elainecc
      Participating Frequently
      December 19, 2016

      Can you confirm that you can't drag a single PNG from the File Explorer?

      Thanks,

      -Elaine

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